Contact
info@webmail.com 987-098-098-09 Consultancy

Information Technology Operations

Computer Security Specialist IT Support On Google Drivet Automated Network Testing Network Administration Information Technology Operations Digital Marketing Programming, Software / Hardware Analysis Data Entry Project Management and/or related services

What is IT operations?

IT Operations(ITOps) is the management and maintenance of IT infrastructure within a business. ITOps ensures that IT systems are running efficiently and cost-effectively, providing a foundation for growth. ITOps also involves the implementation of new technologies, such as cloud computing and software automation, to streamline processes and reduce manual labor. By investing in ITOps, businesses ensure that their IT systems are secure, reliable, and compliant with industry regulations and best practices.

Why is IT operations important?

When things are running smoothly you hardly notice ITOps at work. Devices power on, users log in, and networks hum along smoothly. When things break ITOps becomes the center of attention and for good reason! Downtime is incredibly expensive for a business. Security breaches can be devastating for you and your customers. Even small incidents can crater employee productivity. Investing in ITOps helps you avoid expensive incidents and speeds up resolutions when they do occur. Optimizations in ITOps improve efficiency, increase reliability, and enhance productivity.

Improve efficiency

Imagine a world where Kaya is the best at troubleshooting Android devices but is not well known within the company. Sasha is Kaya’s well-known colleague who specializes in Apple devices. Sasha’s popularity means that they get all Apple and Android device issues. Sasha has to bring all of the Android devices to Kaya and often struggles to remember what is going on and why. Enter ITOps. Now imagine a world where Kaya is the first point of contact, creates direct relationships with the device owner, and has clear communication about the issue. ITOps is the process of identifying bottlenecks and inefficiencies and creating channels and practices that get the right work to the right people at the right time.

Increase reliability

In today's “always-on” culture, customers and employees expect all systems to be functioning and reliable at all times. Companies now document their “uptime” with most software companies delivering 99.90% uptime on a yearly basis. For some, that’s still not good enough. To get those last few percentage points, ITOps teams focus on rapid response and resolution of issues. The first step is teaching customers and internal teammates how to report IT issues efficiently. This is mostly done through service desks that are built with escalation paths and automated communication. Customers enjoy rapid response times when IT teams get early warnings thanks to channels and tools that are optimized for rapid response. Digi Tech Media customers that invest in ITOps enjoy uptime rates of 99.95% and higher.